Technical service Representative supporting ESAB CNC products, primary focus to be plasma cutting systems. 

Immediate Performance Objectives

• Gain a command of the technical issues involved in supporting ESAB equipment
• Become efficient in use of SAP tools
• Resolve customer problems by the most efficient and cost effective means

The Big-Picture/Strategic Deliverables

• Work with other members of the Technical Service Team to deliver world class support to end user customers, distributors and internal company customers

Primary Responsibilities

• Provide telephone, fax and email technical support and troubleshooting of automated cutting equipment and CNC product lines
• Conduct service and repair training sessions as required
• Provide input to design and engineering process
• Project a positive, professional image as a Company representative
• Follow ISO standards and policies
• Respond to technical inquiries from internal company personnel and external customers
• Assist in the development and presentation of training programs for internal and external customers

Language Capabilities

• Spanish or French language will be a significant advantage
• Excellent writing skills desired. 30% of workload will be e-mail driven

Education Requirements

• Technical education or experience equivalent to 2 years Electrical Engineering. The product focus will involve computer programming skills
• Read and write English at college level

Technical Requirements

• Ability to work with electrical diagrams and written troubleshooting instructions
• Ability to learn welding and cutting processes

Experience Requirements

• Welding experience desired
• Customer service experience desired

Mobility & Travel Requirements

• Occasional travel for training and customer assistance

Describe Outstanding Performance:

• Communicate technical concepts clearly and efficiently by phone to customers.
• Understand and respond to customer requirements in stressful situations
• Resolve technical and sales problems without reference to supervisor
  

Leadership & Attributes Critical to Success

• Ability to work in a team environment and communicate across functions within the organization
• Ability to assimilate and manage large amounts of technical information
• Ability make decisions within established standards of problem resolution and respond to customer demands

Colfax Leadership Behaviors

• Relentless Focus on Talent
• Time is Our Most Precious Commodity
• Drives Both Strategic and Day to Day
• Tough-Minded Commitment to Results
• Creates a Winning Atmosphere

Benefits

• Medical
• Dental
• Vision
• 401K
• Tuition Reimbursement

Work Environment

While performing the primary duties of the job, the employee is regularly exposed to general office and manufacturing plant environments. This role routinely uses standard office equipment such as computers, phones, printers and photocopiers, small products and parts. This is a full-time position, however, work outside normal business hours may occur.

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law.  ESAB is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.