ESAB Denton
  • 12-Apr-2018 to 03-Sep-2018 (EST)
  • Denton, TX, USA
  • Full Time

Medical, dental, vision, 401k matching, tuition reimbursement and more!


 

Want to be part of a 100 Year Old Global Company with solid reputation, passionate people and endless opportunities?

Are you Customer Centric and looking for a career with a great company?

Are you a motivated person who thrives on the customer experience? If that is you, we want to talk to meet you in person! We are looking for qualied applicants who enjoy working within a professional team, demonstrate a positive attitude, is metric oriented, has strong communication and problem solving skills as well as the ability to multi-task in a fast paced call center environment.

Some of the most successful candidates come from the following call centers:

  • Catalog Retailers
  • Banking/Financial services
  • Payment Processing Call Centers
  • Insurance
  • Hospitality

 

Position Summary:  

The Customer Care Associate will respond to customer inquiries and resolve customer concerns with minimal supervision.  This position will require strong communication and problem solving skills, with the ability to handle large or major accounts.

 

 Qualifications:

  • Three years in customer service with a previous employer and stable work history is a must
  • Ability and skill to up sell
  • Ability to work both independently and as part of a team
  • Ability to work well under pressure along with excellent oral and written communication skills strongly desired.
  • Accepts additional responsibility willingly
  • Capable of handling large or major accounts
  • Computer literate with skills in MS Office program an 10 key speed
  • Ability to do problem solving and mathematical calculation ( customer inventory, price issues, credits)
  • Consistently exceeds expectations in all performance areas including scorecard initiatives
  • Demonstrates professionalism and presents a positive image of the company
  • Demonstrates responsiveness and sense of urgency when dealing with customers
  • Excellent verbal and written communication
  • Flexible to schedule changes when necessary
  • High school diploma/GED required - 2 year degree preferred.
  • JDE and SAP experience strongly desired
  • Makes good decisions, works independently and with minimal supervision
  • Shows initiative (Problem Resolution)
  • Strong listening and interpersonal skills, with the ability to develop and maintain effective working relationships.
  • Strong organizational skills with the ability to handle multiple tasks and able to analyze problematic situations for our customers
  • Strong work ethic.  Shows up, works hard, willing to put in time to train.

 

 Responsibilities:

  • Uses resources and support systems to investigate, analyze and resolve outstanding issues to achieve customer satisfaction
  • Develops customer relationships by phone, written correspondence, fax or electronic mail
  • Accepts ownership of individual results including maintaining process and call center quality standards
  • Responds to internal/external inquiries regarding order entry, order status, returns, product and warranties
  • Acts as liaison between the customer and ESAB
  • Ability to resolve outstanding matters
  • Demonstrates responsiveness and a sense of urgency when dealing with customers with the demonstrated ability to resolve outstanding issues
  • Ensure all processes in department comply with ISO 9001 standards or policies while promoting a quality mind set for all employees

 

 Job Ladder:

Customer Service Team members will be considered after success for other departmental roles, and progression to Sr Customer Service team members, Lead Customer Service team member, Manager Customer Care, Credit Department, Training Department and Field Sales Associate.    During time in role, a career plan, career training opportunities, and progressive coaching will be provided.

 

Relationships and Contacts

Product Development, Supply, Market, Accounting, Sales, Product Marketing, and Quality Assurance

 

 Benefit Package:  

  • Medical, Dental & Vision Coverage for Full-Time Employees
  • 401(k) Match
  • Education Reimbursement
  • Paid Time Off (PTO)
  • Flexible Spending Accounts (FSA)
  • Group Life and AD&D Benefits
  • Long Term Disability
  • And Much More!!!

 

Work Environment:

While performing the primary duties of the job, the employee is regularly exposed to general office and manufacturing plant environments. This role routinely uses standard office equipment such as computers, phones, printers and photocopiers, small products and parts. This is a full-time position, however, work outside normal business hours may occur.

 

This job description is intended to convey information essential to understanding the scope of the position and is not an exhaustive list of skills, efforts, duties, responsibilities or working conditions associated with it.

Qualified applicants are considered for all positions without regard to race, color, religion, sex, national origin, citizenship, age, disability, veteran status, or any other status protected by applicable law.  ESAB is committed to employ and advance in employment individuals with disabilities and protected veterans, and to treat qualified individuals without discrimination on the basis of their physical or mental disability or veteran status.

 

ESAB Denton
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